Frequently Asked Questions
Everything you need to know about shopping at Parasol Store.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 28-day return window for all unworn and unwashed items with original tags attached. Please use our online portal to generate a return shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status.
Are the products on your site authentic?
Absolutely. Parasol Store is an authorized stockist for every brand we carry, ensuring that all products are 100% authentic and sourced directly from the manufacturers.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.